We will process and dispatch your order as promptly as possible within standard business hours. Orders placed before 12pm Monday to Friday will be processed within the same day. Orders placed after 12pm Monday to Friday or anytime Saturday or Sunday will be processed on the next business day.

Estimated courier times are 1-3 working days for North Island, New Zealand and 3-5 working days for South Island, New Zealand. Rural deliveries will take an extra 1-2 days. We are currently experiencing delivery delays to Australia. This is due a decreased number of trans-Tasman flights as a result of Covid. Please allow 10-15 working days for delivery to Australia. All orders are dispatched from our Auckland warehouse.

Please note, courier delivery times are estimated and do not include processing and dispatch. You will receive an email confirming your order has been shipped that will include your tracking number.

Furniture ships to New Zealand addresses only. Furniture orders will take up to 5 days for dispatch. This allows time for our team to quality-check each piece before it leaves our warehouse. Delivery will then take up to 10 working days, dependent on where you are located. We can offer a delivery service to include assembly and removal of all packaging at an extra cost. Please contact our customer service team before placing your order.

When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.

Delivery times may increase during sale periods. Our team will work as quickly as possible to keep to the times above, but please be understanding of the increased volume of orders.

Production time for our custom furniture range (including sofas, armchairs and ottomans) can be between 8-10 weeks. These are made locally and manufacturing time is dependent on fabric availability. Our team will advise you of availability during the quoting process. We will then confirm delivery upon payment of a 50% deposit of your order. Our service promise is that we will remove all packaging and assemble products for all custom furniture orders. You should not accept delivery if the sofa/furniture item is damaged.

If your order contains both furniture and homeware items you may receive multiple deliveries as these are managed by separate delivery partners.

Città and our delivery partners are not held responsible if a parcel is stolen, lost or damaged after your parcel is delivered to your physical address. Our insurance covers the item only up to the point of delivery.