We will process and dispatch your order as promptly as possible within standard business hours. Orders placed before 12pm Monday to Friday will be processed within the same day, orders placed after 12pm Monday to Friday or anytime Saturday or Sunday will be processed on the next business day.

Courier times are 1-3 working days for New Zealand and 3-5 working days for Australia, international shipping times will vary. Please note that courier delivery times are estimated and do not include processing and dispatch. You will receive an email confirming that your order has been shipped which will include your tracking number. When supplying a delivery address where possible use a physical address where there will be someone present to receive your delivery between 9am - 5pm weekdays.

Please note that production time for our Eve and Hem Sofa ranges can be between 8 – 10 weeks. These are made locally, and manufacture time is dependent on fabric availability. We will be in touch to confirm the availability and delivery of your new sofa upon receipt of your order. On your agreed delivery date the team will touch base again 30 minutes before delivery to confirm that they’re on their way. Our service promise is that we will remove all packaging and assemble product where required.

If your order contains both furniture and homeware items you may receive multiple deliveries as these are managed by separate delivery partners.

Città or Courier Post are not held responsible if a parcel is stolen, lost or damaged after your parcel is delivered to your physical address. Our insurance covers the item only up to the point of delivery.

In New Zealand the delivery charge for online orders (excluding furniture items) is $5. In Australia the delivery charge is $10. Delivery charges for furniture items are based on postcode and product volume, charges are displayed on both the product page and checkout page prior to payment.

Please note that furniture delivery is not available outside of New Zealand, and that our furniture items are not available for click and collect from our Città stores.

At this stage we do not offer international shipping outside of New Zealand and Australia.

If you haven’t received your parcel after the expected delivery time, please check its progress via the tracking link in your order confirmation email. If you can’t find your tracking link or there’s a delay or problem with the shipping, please email shop@cittadesign.com with your order details and we’d be happy to look into it for you.

Sorry! We are humans and mistakes happen very occasionally where you might receive an order that’s not meant for you. If this happens, please email us at shop@cittadesign.com and we’ll take care of it as smoothly as possible.

Items that are large or difficult to send, such as furniture, can’t be purchased online due to variable freight costs. If you’d like to purchase something large or heavy, please call or visit the team at your nearest Città store for a delivery quote.

You can purchase these items from your nearest Città store or stockist. If what you’re looking for isn’t in stock in the store nearest you, most stores are happy to order it in, just ask one of the team.

‘Sold Out’ products are no longer available in our online store. Stock may still be available at Città stores or stockists. Please contact your nearest store to check if they still have what you’re looking for.

All items in our online store are from our current collection. If the item you’re looking for is not displayed it may be one from a previous collection. Any remaining stock from past collections is sold through our Città Outlet stores in Auckland and Christchurch.

The good news is that you don’t need an account to buy from our online store.

To buy from our online store, add purchases to the shopping cart and go through to the checkout. Fill in your details and complete the transaction.

Once you’ve placed your order, you’ll be asked if you’d like to add a password and create an account using the order details. This will keep your address and order history details for future reference. For your security, we never store card payment details. For future visits you will be able to login by clicking the link at the top of the page, or sign in at the checkout.

Unfortunately we don’t have the facilities to gift wrap online orders. Our stores offer beautiful gift wrapping free of charge. And our friendly team can help you find the perfect gift, too.

Sorry, we can only process one discount code per order.

To update your postal address or email address against a recent order, please email shop@cittadesign.com with your order number and let us know the changes you need to make. We’ll do our best to make these changes for you, depending on the status of your order – but once a package leaves our warehouse we can’t change the delivery address or its delivery date.

Sorry, not at this stage. If you’d like to pre-order an item that is ‘Coming Soon’ then please contact your nearest Città store and they’ll be able to help you out.

Please check your online order carefully before submitting it. Unfortunately our website can’t add, remove or cancel individual items or an entire order once it’s been placed. If you have placed an order in error please contact us immediately on shop@cittadesign.com and we'll be able to help you out.

If you’d like to enquire about becoming a stockist, please contact our sales team on sales@cittadesign.com.

You can browse current vacancies and register interest for any future roles on our Careers page on this website. We advertise most vacancies through Facebook, Instagram and Seek, so follow us to see any new opportunities as they come up.

Yes we do. You can submit an application for an internship through our Careers page on this website.

First, click on the 'dimensions' drop down on each product page, just under the description.
If the information you’re looking for is not displayed, please feel free to email us at shop@cittadesign.com with the details you need.

Yes, we can process multiple Gift Voucher codes on one order.

All gift cards can be redeemed online at cittadesign.com or in any Città store. Gift cards cannot be redeemed at Città Outlets or stockists of Città products.

Redeem your gift card against an order by entering the unique code in the ‘Gift Card Payment’ section during checkout. Gift cards are valid for 6 months from date of issue. We know that time flies, and you may forget to use your gift card before it expires. If this happens, please get in touch as soon as you can and we’ll try to help. If you don’t use the full value of your gift card in one order, you can use the balance by entering the same code with a future order.

1. Simply select Pay by Laybuy at checkout.
2. Returning customers only need to confirm the order to complete the purchase.
3. New customers can sign up at checkout and start using Laybuy today.
4. Your order is processed immediately and your payment schedule is established.
5. Only a sixth is due today and the rest is split over 5 weekly automatic payments on the day of the original purchase.

Please note that Laybuy cannot be used to purchase gift cards.

Laybuy is available to any individuals that live in New Zealand and are at least 18 years old. However, before you can use Laybuy you need to provide your full name, residential address, email address and your mobile number for the credit check/verification. You will also need to provide your New Zealand debit or credit card details so that the amounts can be deducted for your purchase.

Your limit is assigned through Laybuy's built in system to include including an instant credit reference check via a third party provider, Centrix.

You can shop and spend more than your limit if you have a sufficient balance on your debit or credit card to complete the purchase.
However, if you exceed your limit this will change the way in which you will be required to make payments to Laybuy as the excess must be paid at the time of your first instalment.
For example, if you have a limit of $120 and want to purchase an item for $200, your designated debit or credit card will be charged $80 on the date of purchase. That is, the $80 "limit excess" and your payments for the next 5 weeks will be $24 per week.

At this stage unfortunately Laybuy is not available in Città stores, but we are working towards making this available in the future.

Yes, you can, but please be aware, if you wish to return the item, all Sale items are only eligible for store credit. Città will credit you the full amount for your return, but you will need to continue to complete your Laybuy payments for the item directly with Laybuy.

Our standard returns policy applies. Once the item has been received by us, we refund the full amount to Laybuy and if applicable all future payments for that order will be cancelled. If you have already made one or more payments, the instalments paid will be refunded to the credit/debit card that you used to place the order. Once notified by us, Laybuy will process the refund immediately and send you an email to confirm that the refund has been applied. The bank may take 5-7 business days to process this amount.

If you have not made the payment before the due date, and the automatic payment fails, Laybuy will give you a further 24 hours to pay. Failing to meet this, you will incur a late payment fee of $10 and a further $10 late fee if the payment is not made within 7 days (as stated in the Laybuy Terms and Conditions).

For full Laybuy FAQs visit laybuy.com/faq

If something in your parcel is not quite right (it happens sometimes) please send it back, and we'll exchange it or refund the price. You can return or exchange any item purchased through our online store within 14 working days (with the exception of sale items), please note that our return delivery address is New Zealand based. You must process your request for a return within 7 days from when your order was placed, or contact us within 3 business days of receiving the item at shop@cittadesign.com to communicate your intention to return or exchange.

Items must be returned unused and unaltered with all original packaging intact. Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty. You will be responsible for the item until it reaches us. Returns or exchanges cannot be processed through our physical stores unless specified by our customer services team. We will advise you via email once we have received your goods.


Damaged, faulty or just the wrong thing?

If something in your parcel is damaged or not what you ordered please send it back, and we’ll exchange it or refund the price. Any faulty or incorrect product may be returned or exchanged within 14 working days. You must process your request for a return within 7 days from when your order was placed, or please contact us immediately upon discovering the fault or error at shop@cittadesign.com.

Once we receive the item we will repair, replace or refund the item within 5 working days. If the item is faulty or incorrect we will cover the cost of return shipping and cover all shipping costs incurred in replacing the item. Returns or exchanges cannot be processed through our physical stores unless specified by our customer services team. We will advise you via email once we have received your goods.



If you’ve received a sale item that’s faulty or not what you ordered, please follow the general returns process. Please choose sale items carefully, as we can’t return or exchange them for change of mind.

To find a stockist or store near you please visit our Città stores page