frequently asked questions
- CLICK & COLLECT
- ORDERING ONLINE
- GIFT CARDS
The delivery costs below excludes oversized products.
2 - 4 business days for North Island
|Rural deliveries will take an extra 2 - 3 days
|Click and Collect
|3 - 5 business days
|7 - 13 business days
|Allow an extra 5 days for deliveries to WA
Oversized items delivery cost
Delivery charges for oversized items are based on postcode and product volume. Charges are displayed on both the product page and checkout page prior to payment.
Orders are processed and packaged at our Auckland warehouse between the hours of 5:30am - 3pm. Orders placed during the weekend or public holidays will be processed the next business day.
During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.
Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link.
If your order contains both furniture and homeware items, you may receive multiple deliveries as these are managed by separate delivery partners.
When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.
Delivery within New Zealand
Estimated courier times are 1-3 business days for North Island and 3-5 business days for South Island. Rural deliveries will take an extra 2-3 days. Please keep in mind this does not take into account order processing time.
Delivery within Australia
Please allow 7-13 business days for delivery to Australia, allow an extra 5 days for orders to WA. Please keep in mind the delivery timeframe applies to dispatched orders and does not include order processing.
We currently only send furniture to New Zealand addresses.
Furniture orders have longer processing times as our warehouse team will quality check each furniture item before dispatching your order. Your furniture order will be processed between 2-4 business days at our Auckland warehouse.
Once your furniture delivery has been dispatched by our warehouse, you will receive a dispatch email containing a tracking link. You will also get a phone call from our furniture delivery provider a few days later so they can arrange delivery with you directly.
Furniture deliveries can take up to 10 business days, depending on where you are located. Our furniture carrier only delivers between Monday and Friday. If you have a specific delivery date and time or want to request a weekend delivery, please contact our customer service team before placing your order so we can make sure we can meet your requirements.
Our service promise is that we will remove all packaging and assemble the product where required. Please make sure someone is home during the day to receive the delivery.
Please do not accept the delivery if the furniture item is damaged. As soon as you discover the damage, please take photos and email them to firstname.lastname@example.org along with your order details. We will endeavour to get back to you as soon as possible.
At this stage, we do not offer international shipping outside of New Zealand, Australia and the United States.
If you wish to return or exchange your online order, please view our returns process. You can return or exchange an item purchased through our online store within 14 business days (with the exception of sale items). Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty.
If you haven’t received your parcel after the expected delivery time, please check its progress via the tracking link in your order confirmation email. If you can’t find your tracking link or there’s a delay or problem with the shipping, please email email@example.com with your order details and we’d be happy to look into it for you.
We currently do not have the facilities to gift wrap online orders. Although, all our online orders are sent packaged neatly in brown boxes or black compostable parcel bags and without any invoices.
Our stores offer beautiful gift wrapping free of charge, and our friendly team can help you find the perfect gift, too. Please give our store a call to place a phone order. Our team can arrange gift wrapping and delivery of the gift directly to the receiver for you. You can find our store contact details here.
If you intend on sending an order to a friend or family member, we recommend that you notify the receiver of the gift so they can expect delivery.