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frequently asked questions
Shopping at alert level 3

We are able to dispatch online orders at Auckland alert level 3. We’ll do our best to get your order to you as soon as possible but this may take longer than usual due to backlogs and courier demand. You will be notified via email when your order has been dispatched with a tracking link.

Our retail and outlet stores are closed under alert level 3. However, contactless Phone & Collect is available. Phone your local store during business hours to get in touch with the team. They’ll let you know if a product is available and will provide payment and pick-up details.

Click & Collect is temporarily unavailable. This is due to anticipated delays to dispatch your order from our Auckland warehouse to your requested store. Please opt for Phone & Collect (as above) or order online for home delivery.

Shopping at alert level 2

Our retail and outlet stores are open under alert level 2. We are committed to keeping our customers, Città team members and community safe. We are diligently following New Zealand Government guidelines.

We ask that you please support our safety measures by scanning in or signing our contact tracing register when you enter (details below).

When moving within our stores, face coverings are mandatory. We also ask you to practice social distancing. This means keeping a two-metre distance between yourself and others—including other customers and Città team members.

We will be following strict cleaning practices in our stores, including routinely cleaning all shared surfaces throughout the day.

Clean hands are safe hands! To play it safe, Città team members will be routinely washing their hands and we will have hand sanitiser available in our stores. Where possible, please try to browse our beautiful products with your eyes (not your hands).

Am I safe to visit?

We require all people in our stores to exercise the strictest precautions possible to help avoid the transmission of Covid-19. By signing our compulsory contact tracing register, you acknowledge that:

  • You do not have any symptoms associated with Covid-19 (eg. fever, cough, sore throat, shortness of breath, sneezing/running nose or loss of sense of smell).
  • You do not have Covid-19 nor are you awaiting the results from being tested for Covid-19.
  • You have not been in contact with any known or suspected cases of Covid-19 in the past 14 days.
  • You, or anyone you have been in contact with, has not returned from overseas in the past 14 days.