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delivery information
Delivery cost

The delivery costs below exclude furniture products.

Location Order value Cost Method Delivery times
New Zealand Under $100  $5 NZD PBT couriers

1 - 3 business days for North Island
3 - 5 business days for South Island

New Zealand Over $100 FREE  PBT couriers Rural deliveries will take an extra 2 - 3 days
New Zealand All orders FREE  Click and Collect 3 - 5 business days
Australia Under $100  $10 AUD NZ Post 10 - 15 business days
Australia Over $100 FREE  NZ Post  

 

Furniture delivery cost

Delivery charges for furniture items are based on postcode and product volume. Charges are displayed on both the product page and checkout page prior to payment.

Order processing

Orders are processed and packaged at our Auckland warehouse between the hours of 5:30am - 3pm. Orders placed before 12pm Monday to Friday will be processed within the same day. Orders placed after 12pm Monday to Friday will be processed on the next business day. Orders placed during the weekend or public holidays will be processed the next business day.

During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.

Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link.

If your order contains both furniture and homeware items, you may receive multiple deliveries as these are managed by separate delivery partners.

When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.

Delivery within New Zealand

Estimated courier times are 1-3 business days for North Island and 3-5 business days for South Island. Rural deliveries will take an extra 2-3 days. Please keep in mind this does not take into account order processing time.

Delivery within Australia

We are currently experiencing delivery delays to Australia. This is due to a decreased number of trans-Tasman flights as a result of Covid. Please allow 10-15 business days for delivery to Australia. Please keep in mind this does not take into account order processing time.

Click & Collect

Buy online and pick up your order from one of our retail stores. This free service is available from Città stores within New Zealand. Heres how Città Click & Collect works:

 

1. Select items and add to cart

At checkout, tick the 'Click & Collect' box, and select the store youd like to collect from.

2. We send the order to the store

Our warehouse team will process and dispatch your order to your preferred store. We’ll do our best to get it there in 3-5 business days.

3. We email you

Once your order arrives at your preferred store, youll be sent a Your orders waiting in store email with your order details.

4. You collect your order

Pop in-store during opening hours. Please bring the Your order’s waiting in storeemail (either printed or on your smart device) and a photo ID (driver licence, passport, HANZ 18+ card or student ID).

 

Please note, we do not offer Click & Collect for furniture products. If you would like to pick up a furniture product in-store, please call your local store directly and our staff will assist you.

If you want to order and collect an item on the same day, please contact your preferred store directly.

Furniture deliveries

We currently only send furniture to New Zealand addresses.

Furniture orders have longer processing times as our warehouse team will quality check each furniture item before dispatching your order. Your furniture order will be processed between 2-4 business days at our Auckland warehouse.

Once your furniture delivery has been dispatched by our warehouse, you will receive a dispatch email containing a tracking link. You will also get a phone call from our furniture delivery provider a few days later so they can arrange delivery with you directly.

Furniture deliveries can take up to 10 business days, depending on where you are located. Our furniture carrier only delivers between Monday and Friday. If you have a specific delivery date and time or want to request a weekend delivery, please contact our customer service team before placing your order so we can make sure we can meet your requirements.

Our service promise is that we will remove all packaging and assemble the product where required. Please make sure someone is home during the day to receive the delivery.

Please do not accept the delivery if the furniture item is damaged. As soon as you discover the damage, please take photos and email them to shop@cittadesign.com along with your order details. We will endeavour to get back to you as soon as possible.

International delivery

At this stage, we do not offer international shipping outside of New Zealand and Australia.

Delivery issues

If you haven’t received your parcel after the expected delivery time, please check its progress via the tracking link in your order confirmation email. If you can’t find your tracking link or there’s a delay or problem with the shipping, please email shop@cittadesign.com with your order details and we’d be happy to look into it for you.

Gift wrapping

We currently do not have the facilities to gift wrap online orders. Although, all our online orders are sent packaged neatly in brown boxes or black compostable parcel bags and without any invoices.

Our stores offer beautiful gift wrapping free of charge, and our friendly team can help you find the perfect gift, too. Please give our store a call to place a phone order. Our team can arrange gift wrapping and delivery of the gift directly to the receiver for you. You can find our store contact details here.

If you intend on sending an order to a friend or family member, we recommend that you notify the receiver of the gift so they can expect delivery.