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delivery information
Christmas delivery

For guaranteed delivery before Christmas, please place your order by Monday December 18th.

Delivery cost

The delivery costs below exclude furniture products.

Location Order value Cost Method Delivery times
United States Under $200  $10 USD NZPOST 7-10 business days
United States Over $200 FREE  NZPOST 7-10 business days

 

Order processing

Orders are processed and packaged at our Auckland warehouse between the hours of 5:30am - 3pm NZT. Orders placed before 12pm Monday to Friday NZT will be processed within the same day. Orders placed after 12pm Monday to Friday NZT will be processed on the next business day. Orders placed during the weekend or public holidays will be processed the next business day.

During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.

Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link.

When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.

Delivery within United States 

We are currently experiencing delivery delays to the United States. This is due to a decreased number of flights as a result of Covid19. Please allow 7-10 business days for delivery to United States. Please keep in mind this does not take into account order processing time.

Furniture deliveries

We currently only send furniture to New Zealand addresses.

International delivery

At this stage, we do not offer international shipping outside of New Zealand, Australia and the United States. Only products available in your market can be sent to your country. 

Delivery issues

If you haven’t received your parcel after the expected delivery time, please check its progress via the tracking link in your order confirmation email. If you can’t find your tracking link or there’s a delay or problem with the shipping, please email shop@cittadesign.com with your order details and we’d be happy to look into it for you.

Gift wrapping

We currently do not have the facilities to gift wrap online orders. Although, all our online orders are sent packaged neatly in brown boxes or black compostable parcel bags and without any invoices.

If you intend on sending an order to a friend or family member, we recommend that you notify the receiver of the gift so they can expect delivery.