frequently asked questions
- ORDERING ONLINE
- GIFT CARDS
|2 - 4 business days for North Island
3 - 6 business days for South Island
|Rural deliveries will take an extra 2 - 3 days
|Click and Collect
|3 - 5 business days
|7 - 13 business days
|Allow an extra 5 days for deliveries to WA
Orders are processed and packaged at our Auckland warehouse between the hours of 5:30am - 3pm. Orders placed during the weekend or public holidays will be processed the next business day.
During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.
Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link.
If your order contains both furniture and homeware items, you may receive multiple deliveries as these are managed by separate delivery partners.
When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.
Delivery within Australia
Please allow 7-13 business days for delivery to Australia, allow an extra 5 days for orders to WA. Please keep in mind the delivery timeframe applies to dispatched orders and does not include order processing.
We currently don't deliver furniture to Australian addresses.
At this stage, we do not offer international shipping outside of New Zealand, Australia and the United States.
If you wish to return or exchange your online order, please view our returns process. You can return or exchange an item purchased through our online store within 14 business days (with the exception of sale items). Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty. Please keep in mind that our return address is New Zealand-based.
If you haven’t received your parcel after the expected delivery time, please check its progress via the tracking link in your order confirmation email. If you can’t find your tracking link or there’s a delay or problem with the shipping, please email firstname.lastname@example.org with your order details and we’d be happy to look into it for you.
We currently do not have the facilities to gift wrap online orders. Although, all our online orders are sent packaged neatly in brown boxes or black compostable parcel bags and without any invoices.
If you intend on sending an order to a friend or family member, we recommend that you notify the receiver of the gift so they can expect delivery.