delivery information
We’ll do our best to get your order to you as soon as possible but this may take longer than usual due to courier demand. Please view the international delivery updates here.
Delivery cost
| Location | Order value | Cost | Method | Delivery times |
|---|---|---|---|---|
| New Zealand | Under $200 | $10 NZD | PBT couriers | 2 - 4 business days for North Island 3 - 6 business days for South Island |
| New Zealand | Over $200 | FREE | PBT couriers | Rural deliveries will take an extra 2 - 3 days |
| New Zealand | All orders | FREE | Click and Collect | 3 - 5 business days |
| Australia | Under $200 | $10 AUD | NZ/AU Post | 10 - 15 business days |
| Australia | Over $200 | FREE | NZ/AU Post |
Order processing
Orders are processed and packaged at our Auckland warehouse between the hours of 5:30am - 3pm. Orders placed during the weekend or public holidays will be processed the next business day.
During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.
Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link.
If your order contains both furniture and homeware items, you may receive multiple deliveries as these are managed by separate delivery partners.
When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.
Delivery within Australia
We are currently experiencing delivery delays to Australia. This is due to a decreased number of trans-Tasman flights as a result of Covid. Please allow 10-15 business days for delivery to Australia. Please keep in mind this does not take into account order processing time.
Furniture deliveries
We currently don't deliver furniture to Australian addresses.
International delivery
At this stage, we do not offer international shipping outside of New Zealand, Australia and the United States.
Delivery issues
If you haven’t received your parcel after the expected delivery time, please check its progress via the tracking link in your order confirmation email. If you can’t find your tracking link or there’s a delay or problem with the shipping, please email shop@cittadesign.com with your order details and we’d be happy to look into it for you.
Gift wrapping
We currently do not have the facilities to gift wrap online orders. Although, all our online orders are sent packaged neatly in brown boxes or black compostable parcel bags and without any invoices.
If you intend on sending an order to a friend or family member, we recommend that you notify the receiver of the gift so they can expect delivery.