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delivery information

Delivery cost
Location Order value Cost Method Delivery times
New Zealand Under $200  $10 NZD PBT couriers 2 - 4 business days for North Island
3 - 6 business days for South Island
New Zealand Over $200 FREE  PBT couriers Rural deliveries will take an extra 2 - 3 days
New Zealand All orders FREE  Click and Collect 3 - 5 business days
Australia Under $200  $10 AUD NZ/AU Post 7 - 13 business days
Australia Over $200 FREE  NZ/AU Post  

 

Order processing

Orders are processed and packaged at our Auckland warehouse between the hours of 5:30am - 3pm. Orders placed during the weekend or public holidays will be processed the next business day.

During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.

Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link.

If your order contains both furniture and homeware items, you may receive multiple deliveries as these are managed by separate delivery partners.

When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.

Delivery within Australia

We are currently experiencing delivery delays to Australia. This is due to a decreased number of trans-Tasman flights as a result of Covid. Please allow 7-13 business days for delivery to Australia. Please keep in mind this does not take into account order processing time.

Furniture deliveries

We currently don't deliver furniture to Australian addresses. 

International delivery

At this stage, we do not offer international shipping outside of New Zealand, Australia and the United States.

Returns process

If you wish to return or exchange your online order, please view our returns process. You can return or exchange an item purchased through our online store within 14 business days (with the exception of sale items). Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty. Please keep in mind that our return address is New Zealand-based.

Delivery issues

If you haven’t received your parcel after the expected delivery time, please check its progress via the tracking link in your order confirmation email. If you can’t find your tracking link or there’s a delay or problem with the shipping, please email shop@cittadesign.com with your order details and we’d be happy to look into it for you.

Gift wrapping

We currently do not have the facilities to gift wrap online orders. Although, all our online orders are sent packaged neatly in brown boxes or black compostable parcel bags and without any invoices.

If you intend on sending an order to a friend or family member, we recommend that you notify the receiver of the gift so they can expect delivery.