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Frequently Asked Questions

Returns

Can I return an item?

Unsatisfied?

If something in your parcel is not quite right (it happens sometimes) please send it back, and we'll exchange it or refund the price. You can return or exchange any item purchased through our online store within 14 working days (with the exception of sale items). You must process your request for a return within 7 days from when your order was placed, or contact us within 3 business days of receiving the item at shop@cittadesign.com to communicate your intention to return or exchange.

Items must be returned unused and unaltered with all original packaging intact. Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty. You will be responsible for the item until it reaches us. Returns or exchanges cannot be processed through our physical stores unless specified by our customer services team. We will advise you via email once we have received your goods.

Damaged, faulty or just the wrong thing?

If something in your parcel is damaged or not what you ordered please send it back, and we’ll exchange it or refund the price. Any faulty or incorrect product may be returned or exchanged within 14 working days. You must process your request for a return within 7 days from when your order was placed, or please contact us immediately upon discovering the fault or error at shop@cittadesign.com.

Once we receive the item we will repair, replace or refund the item within 5 working days. If the item is faulty or incorrect we will cover the cost of return shipping and cover all shipping costs incurred in replacing the item. Returns or exchanges cannot be processed through our physical stores unless specified by our customer services team. We will advise you via email once we have received your goods.



Can I return sale items?

If you’ve received a sale item that’s faulty or not what you ordered, please follow the general returns process. Please choose sale items carefully, as we can’t return or exchange them for change of mind.