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Frequently Asked Questions

Gift Cards

How do I use a gift card online?

Redeem your gift card against an order by entering the unique code in the ‘Gift Card Payment’ section during checkout. Gift cards are valid for 6 months from date of issue. We know that time flies, and you may forget to use your gift card before it expires. If this happens, please get in touch as soon as you can and we’ll try to help. If you don’t use the full value of your gift card in one order, you can use the balance by entering the same code with a future order.

Where can I redeem my gift card?

All gift cards can be redeemed online at or in any Città store. Gift cards cannot be redeemed at Città Outlets or stockists of Città products.