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Frequently Asked Questions

General

Where can I find more product information, including dimensions?

First, click on the 'dimensions' drop down on each product page, just under the description.
If the information you’re looking for is not displayed, please feel free to email us at shop@cittadesign.com with the details you need.

Can I pre-order products online?

Sorry, not at this stage. If you’d like to pre-order an item that is ‘Coming Soon’ then please contact your nearest Città store and they’ll be able to help you out.

Why are some items unavailable to purchase online?

Items that are large or difficult to send, such as furniture, can’t be purchased online due to variable freight costs. If you’d like to purchase something large or heavy, please call or visit the team at your nearest Città store for a delivery quote.

The item I would like says it is sold in store only, where can I buy it?

You can purchase these items from your nearest Città store or stockist. If what you’re looking for isn’t in stock in the store nearest you, most stores are happy to order it in, just ask one of the team.

The item I would like is sold out, will you be getting more in stock?

‘Sold Out’ products are no longer available in our online store. Stock may still be available at Città stores or stockists. Please contact your nearest store to check if they still have what you’re looking for.

The item I'm looking for is not online, where can I find it?

All items in our online store are from our current collection. If the item you’re looking for is not displayed it may be one from a previous collection. Any remaining stock from past collections is sold through our Città Outlet stores in Auckland and Christchurch.

Do you offer gift wrapping?

Unfortunately we don’t have the facilities to gift wrap online orders. Our stores offer beautiful gift wrapping free of charge. And our friendly team can help you find the perfect gift, too.

Can I use multiple discount codes on one order?

Sorry, we can only process one discount code per order.

How can I change the details on an order that has already been placed?

To update your postal address or email address against a recent order, please email shop@cittadesign.com with your order number and let us know the changes you need to make. We’ll do our best to make these changes for you, depending on the status of your order – but once a package leaves our warehouse we can’t change the delivery address or its delivery date.

Can I change or cancel my order once it has been placed?

Please check your online order carefully before submitting it. Unfortunately our website can’t add, remove or cancel individual items or an entire order once it’s been placed. If you have placed an order in error please contact us immediately on shop@cittadesign.com and we'll be able to help you out.

How can I stock Città products in my store?

If you’d like to enquire about becoming a stockist, please contact our sales team on sales@cittadesign.com.

How can I work for Città?

You can browse current vacancies and register interest for any future roles on our Careers page on this website. We advertise most vacancies through Facebook, Instagram and Seek, so follow us to see any new opportunities as they come up.

Do you take on interns?

Yes we do. You can submit an application for an internship through our Careers page on this website.