Frequently Asked Questions
When will I receive my order?
We will process and dispatch your order as promptly as possible within standard business hours. Orders placed before 12pm Monday to Friday will be processed within the same day, orders placed after 12pm Monday to Friday or anytime Saturday or Sunday will be processed on the next business day.
Courier times are 1-3 working days for New Zealand and 3-5 working days for Australia, international shipping times will vary. Please note that courier delivery times are estimated and do not include processing and dispatch. You will receive an email confirming that your order has been shipped which will include your tracking number. When supplying a delivery address where possible use a physical address where there will be someone present to receive your delivery between 9am - 5pm weekdays.
Please note that Città or Courier Post are not held responsible if a parcel is stolen, lost or damaged after your parcel is delivered to your physical address. Our insurance covers the item only up to the point of delivery.
What can I do if my order doesn't arrive within the expected timeframe?
If you haven’t received your parcel after the expected delivery time, please check its progress via the tracking link in your order confirmation email. If you can’t find your tracking link or there’s a delay or problem with the shipping, please email firstname.lastname@example.org with your order details and we’d be happy to look into it for you.
I have received an order that’s not mine, what should I do?
Sorry! We are humans and mistakes happen very occasionally where you might receive an order that’s not meant for you. If this happens, please email us at email@example.com and we’ll take care of it as smoothly as possible.
What are the delivery charges?
In New Zealand the delivery charge is a flat rate of $5 and for purchases over $100, delivery is free. In Australia the delivery charge is a flat rate of $10 and for purchases over $100, delivery is free.