Click & Collect now available on all orders! Free shipping on all online orders over $100
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Frequently Asked Questions

General

Where can I find more product information, including dimensions?

First, click on the 'dimensions' drop down on each product page, just under the description. If the information you’re looking for is not displayed, please feel free to email us at shop@cittadesign.com with the details you need.

Can I pre-order products online?

Sorry, not at this stage. If you’d like to pre-order an item that is ‘Coming Soon’ then please contact your nearest Città store and they’ll be able to help you out.

Why are some items unavailable to purchase online?

Items that are large or difficult to send, such as furniture, can’t be purchased online due to variable freight costs. If you’d like to purchase something large or heavy, please call or visit the team at your nearest Città store for a delivery quote.

The item I would like says it is sold in store only, where can I buy it?

You can purchase these items from your nearest Città store or stockist. If what you’re looking for isn’t in stock in the store nearest you, most stores are happy to order it in, just ask one of the team.

The item I would like is sold out, will you be getting more in stock?

‘Sold Out’ products are no longer available in our online store. Stock may still be available at Città stores or stockists. Please contact your nearest store to check if they still have what you’re looking for.

The item I'm looking for is not online, where can I find it?

All items in our online store are from our current collection. If the item you’re looking for is not displayed it may be one from a previous collection. Any remaining stock from past collections is sold through our Città Outlet stores in Auckland and Christchurch.

I don't want to create an account, can I still buy online?

The good news is that you don’t need an account to buy from our online store, you can simply check out as a guest. To buy from our online store, add purchases to the shopping cart and go through to the checkout. Fill in your details and complete the transaction. Once you’ve placed your order, you’ll be asked if you’d like to add a password and create an account using the order details. This will keep your address and order history details for future reference. For your security, we never store card payment details. For future visits you will be able to login by clicking the link at the top of the page, or sign in at the checkout.

Do you offer gift wrapping?

Unfortunately we don’t have the facilities to gift wrap online orders. Our stores offer beautiful gift wrapping free of charge. And our friendly team can help you find the perfect gift, too.

Can I use multiple discount codes on one order?

Sorry, we can only process one discount code per order.

Can I change or cancel my order once it has been placed?

Please check your order carefully before submitting it. If you need to make a change to or cancel your order please email shop@cittadesign.com with your order number. We’ll do our best to make any changes for you, depending on the status of your order. Please note that once a package leaves our warehouse we are unable to make any changes to it.

How can I stock Città products in my store?

If you’d like to enquire about becoming a stockist, please contact our sales team on sales@cittadesign.com.

How can I change my details on my catalogue and email subscription?

To update your details, please email shop@cittadesign.com with your new postal address and/or email.

How can I work for Città?

You can browse current vacancies and register interest for any future roles on our Careers page on this website. We advertise most vacancies through Facebook, Instagram and Seek, so follow us to see any new opportunities as they come up.

Do you take on interns?

Yes we do. You can submit an application for an internship through our Careers page on this website.

I have forgotten my account password, how can I retrieve it?

On the login page, please click the Forgotten your password? link and enter your email address. You will be sent an email with instructions on how to reset your password.

How do I receive the 15% subscriber discount?

We offer a 15% Subscriber Discount code when you sign up to our mailing list. The discount is valid for one month from the date it is issued and applies to your first purchase only.

To subscribe to our mailing list please enter your details into the pop up that appears when you arrive on our homepage or fill in your details on the bottom right hand side of the page. Once you have entered your details you should instantly receive an email with your individual promotion code. For full terms and conditions, please click here.

Do you ship to PO Boxes?

Yes, we do!

Where can I pick up my Click & Collect order from?

You can arrange to pick up your Click & Collect order from any Città store, excluding our outlet branches. Find out how it works here.